Terms and Conditions

Placing an order

  • You can place your order via the My Memento website, and submitting the order form.
  • When finalizing your order you agree that all your details are correct for delivery.
  • Local deliveries get delivered on Thursdays and Fridays each week. (Excluding Public Holidays)
  • You can order from My Memento – if you are aged 16 years and above.
  • If you live outside the Shoalhaven yes we still post to you. Delivery’s start from $15*

Payment

  • Addition cost occur for personalized/modified prints.
  • Payments needs to be paid 7 days before delivery.
  • My Memento accepts, bank deposit bank transfer or cash payable.
  • Bank transfer payment details will be available on the invoice from My Memento.
  • All Payments are inclusive of GST.

 

Cancellation

  • Customers can choose to cancel an order at any time however My Memento reserve the right to charge for materials used and or ordered specifically for that frame/service.

Special Orders

  • To place a special order for an item or service not currently listed on the My Memento website please contact us for pricing and availability.

Quotes

  • Valid for 60 days from the date quotation was made we reserve the right to check and alter, if My Memento believe at the time of taking the order that an error has occurred in the quotation process

Delivery and delivery periods

  • In the event that you have placed your order for any out of stock items for example a frame, we will inform you of your awaiting order and the anticipated arrival.
  • My Memento will not be held liable for incorrect address being entered on your order
  • You will become the owner of the frame and photograph when they have been delivered to you and we have received payment. Once the goods have been delivered you will be held at your own risk and we will not be liable for damage or destruction.
  • My Memento will not be held accountable for late deliveries or loss or damaged relating to late deliveries. All orders are packed appropriately to insure no damage

Image use (optional)

  • My Memento may use the photographs/frames for advertising or otherwise promoting of the business. This is optional for clients and must inform My Memento if they do not wish to use any photos in advertising or promoting